My Client Policies

Invoices Are Due Upon Receipt

Invoices will arrive on the first calendar day of the month.

Payments can be made via PayPal using your PayPal balance or eCheck. Or, you can mail a paper check to the address on the invoice. I no longer accept credit cards.

Office Hours

Monday - Friday only

I reserve the weekends for continuing education, working on my own business and spending time with my family. The only exception to this is for emergency situations.

Phone Calls Should Be Scheduled

Self-scheduling available on contact page.

There is no extra charge for scheduled phone calls although this will count towards the time available in your monthly package.

Submit Tasks via Email

Please submit tasks via email and follow these general guidelines.

  • Subject should include short description and due date.
  • Body of email should include long description and supporting files needed to complete tasks.
  • One task or request per email is best.

You can expect an email reply to acknowledge receipt of your requests and a separate email notification of completion.

Notice of Cancellation Required

Minimum two-week notice is required.

The day you receive an invoice from me is definitely not the day to cancel but it is the perfect day to give notice for cancelling effective with the following month. After cancelling or downgrading services, there is no guarantee that a space will be available for you in the future or that your monthly rate will be the same. My client load is usually maxed out and any available openings are filled quickly.